You have the right to return the items you purchased within 21 days from the delivery.
Returned products must not have been worn and washed or altered in any way. The products returned must have all their original labels and have to be in their original packaging. If you wish to exercise your right to return the entire order or one or more items purchased, you must complete the return process below:
1. Postage and packing costs are charged to the customer who is free to choose the forwarder. Miniconf company will evaluate to pay the costs of shipment only if and when considered to be totally responsible for defected item/items
2. The products returned don't have to be used, worn, washed or damaged. The products have to be returned in their original packaging. Sarabanda shop has the right to don't accept items damaged and / or used. Returned items must be delivered to the carrier within 21 working days from the date of delivery and sent to:
Sarabanda e-shop, p/o Miniconf S.p.a, Via Provinciale 1/a, 52010, Ortignano (AR), Italy
3. If you want a change your new product/s will be shipped once we receive the original product/s. Otherwise you will be refunded the value of the returned product. We issue refunds via the payment method the customer used to place the order or issuing a virtual coupon usable to place another order on Sarabanda e-shop. Returned products, paid by bank transfer, shall be reimbursed by bank transfer. To get a refund the customer must notify his account data to our customer service. The required data are IBAN and name of account holder.
If you return a product you must return it to us, including all branded packaging. You have the duty to take good care of the products while they are in your possession.
You can still try the product on or inspect it to see if it is right for you, but we ask that you treat our products with the same care as you would in our store. Please try to keep the tags on, do not remove hygiene seals or stickers and retain the original packaging (including authenticity cards, dust bags and leather tags) as neatly as you can.
The refund will be processed as soon as the returned product arrives in our warehouse and will be checked for integrity.
We issue refunds via the payment method you used to place the order or by sending by e-mail a coupon code to purchase again on our web site. If you would like to exchange your product(s) rather than be issued with a refund, you just have to ask to our customer service.
OUR RESPONSIBILITY TO YOU
We have taken every care in the preparation of the material on our Site. However, the material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy or suitability for any particular purpose.
If the need arises, we may suspend access to our Site to carry out routine or emergency work. We will not be responsible if for any reason our Site is unavailable.
YOUR USE OF THE SITE
Sarabanda is a registered trade mark.
You are licensed to use the material on the Site on a very limited basis: just to use the Site as intended for your own personal, non-commercial use. You may not otherwise copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any part of our Site.
You may not create a link to this Site from another website or document without our prior written consent.
Some areas of the Sites allow you to enter content. Please ensure that your content does not include any content which breaches intellectual property rights or confidentiality, or which is illegal (for example, offensive content).
We reserve the right to refuse to post Content on the Site or to remove Content already posted on the Site.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.
We may revise and amend these T&Cs from time to time. You will be subject to the terms and conditions in force at the time that you order products from us or otherwise use the Site.
These T&Cs are subject exclusively to italian law. We will try to solve any disagreements quickly and efficiently. Any court proceedings must take place in Italy.