The products must be returned within 21 days from the delivery. Returned products must not have been worn and washed or altered in any way. The products returned must have all their original labels and have to be in their original packaging. If you wish to exercise your right to return the entire order or one or more items purchased, you must complete the return process below:
1. Postage and packing costs are charged to the customer who is free to choose the forwarder. Miniconf company will evaluate to pay the costs of shipment only if and when considered to be totally responsible for defected item/items
2. The products returned don't have to be used, worn, washed or damaged; The products have to be returned in their original packaging; Sarabanda e-shop has the right to don't accept items damaged and / or used; Returned items must be delivered to the carrier within 21 working days from the date of delivery and sent to:
Sarabanda e-shop, p/o Miniconf S.p.a, Via Provinciale 1/a, 52010, Ortignano (AR), Italy
3. If you want a change your new product/s will be shipped once we receive the original product/s. Otherwise you will be refunded the value of the returned product. We issue refunds via the payment method the customer used to place the order or issuing a virtual coupon usable to place another order on Sarabanda e-shop. Returned products, paid by bank transfer, shall be reimbursed by bank transfer. To get a refund the customer must notify his account data to our customer service. The required data are IBAN and name of account holder.
The refund will be processed as soon as the returned product arrives in our warehouse and will be checked for integrity.